S D STAR FX LTD has instituted a transparent refund policy to ensure your satisfaction with our services. If you find yourself dissatisfied, you have the option to request a refund.
For accounts funded via debit or credit card, the funds can be returned to the card used for the deposit.
Please get in touch with S D STAR FX LTD Customer Support for this purpose. You can reach out through any of the convenient methods listed on our website at https://sdstarfx.com/contact-us.php. We will promptly review your request within 10 business days and respond in a timely manner. Upon approval, it typically takes a maximum of 30 days for the refund to be processed. It's essential to note that any breaches of the SD STAR FX Customer Agreement, IB Agreement, or other legal regulations are not eligible for refund requests. The same applies to any profits or losses resulting from your trading activities.
Please be aware that this policy may be subject to modification or revision without prior notice.
The Client acknowledges and comprehends that English is the official language of the Company. Clients are advised to consistently consult the English version of the Company's website and the terms and conditions to access comprehensive information and disclosures regarding the Company and its operations. Any translations or information provided in languages other than English on the Company's local websites are for informative purposes exclusively and do not impose any legal obligations on the Company. The Company accepts no responsibility or liability concerning the accuracy of such information.